Cancellation Policy & Deposits

 

Privacy Policy

We are a small business and run a tight schedule, the time allocated for your appointment is reserved for you. We understand that sometimes schedules change and situations arise and, therefore, we will do everything we can to accommodate appointment changes and cancellations as required. Please give us a call at your earliest convenience to modify or cancel your appointment. In your allocated time we will provide quality service in a timely manner. In order to do this we have implemented the following policies:

- All bookings require card capture and non-refundable booking fees to be paid as indicated on the booking system to secure your appointment. The booking fee will come off the total price at checkout. Cards are securely stored to protect your privacy

- All appointments require a 50% non-refundable booking fee OR the amount as indicated on the booking system to be paid online when booking. Any price adjustments will be reflected on the day of the appointment.

- We require 48 hours or more notice when canceling or rescheduling your appointment. Failure to provide 48 hours or more notice will result in the non-refundable booking fee being forfeited to cover time and loss of income, a new fee will be required to make another booking.

- If you are 15 minutes or more late for your appointment we may have to reschedule your service if it cannot be completed in the remaining time frame. All attempts to reschedule in a timely manner will be made.

- If we do not hear from you 15 or more minutes into your scheduled appointment time it is considered a no show.

- No shows will be charged 100% of the scheduled service to cover time and loss of income. If a deposit has already been paid, the remaining balance will be charged to the saved card used during the time of booking. In the event where Vissi Aesthetics does not have the client’s card details on file, a request of payment link will be sent and all future bookings will be withheld until the outstanding balance is made. No shows will be required to pay their future bookings in full to be able to attend their appointments. This is non-negotiable.

*Please note that a reminder email is sent to you 1 week before your appointment and a complimentary reminder message is sent to you 48 hours in advance. If you are cancelling or rescheduling your appointment you must do this BEFORE the 48 hour reminder message is sent to you. It is strongly encourage to write down your appointment to ensure you know when it is and when you should be cancelling or rescheduling if needed.

 

Vissi Aesthetics take your privacy seriously, for the safety of our clients we maintain records of all past medical history which may indicate that you are not suitable for a particular service or treatment and the service should not go ahead or a particular product not to be used (e.g. allergies, pregnancy, skin conditions etc). Personal information collected by Vissi Aesthetics generally comprises of name, address, contact details and certain financial information. All consent forms and past medical history information is stored securely within Vissi Aesthetics software systems and con only be seen by members of the clinical team, we are committed to the privacy and protection of your information.

By proceeding with a booking, I hereby give full consent and authorise Vissi Aesthetics the right to take photos/videos of me before, during and after my treatment for comparison of result and understand these will be stored on Vissi Aesthetics’s database of records and will be used in accordance/required or permitted by any law (including the Privacy Act 1988). I consent and authorise Vissi Aesthetics to use photographs/videos for the purpose of:

  • staff training, meetings and education

  • advertising, marketing and promotion of Vissi Aesthetics.

  • The photos/videos may be used in full promotion or partially and advertisements by Vissi Aesthetics including without limitations to posters, pamphlets, blogs, online based content and social media.

  • I hereby give Vissi Aesthetics all rights and title and interest in the photograph/videos they may have, without limitations to any copyright. I understand and consent I will not be entitled to any roayalities or compensation of the use of photographs/videos. I acknowledge that the use of the photographs/videos do not infringe my moral rights or breach any of my privacy/confidentiality. I hereby waive any claim, cause of action, damages or loss that may arise in connection with Vissi Aesthetics use of photographs/videos.

Vissi Aesthetics ABN 87 923 540 454 is committed to protecting and respecting your privacy.

This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

Vissi Aesthetics who is referred to in this privacy policy as ‘we’, ‘us’, our’ and similar grammatical forms

By using the Vissi Aesthetics website, making an appointment, registering an account or signing up to our mailing list with us, you are therefore accepting the terms of this Privacy Policy and consenting to the collection, use, disclosure, retention and protection of your personal information as per this policy.

Vissi Aesthetics understands and appreciates that your privacy is important and we will continue to protect the personal information that is provided to us in accordance to the Privacy Act 1988.

All information provided by you that we collect will be stored in a secure environment.  

We do not automatically collect personal information from you, we only collect three types of information.

  1. Personal information you voluntarily provide when on our website, making an appointment, signing up to our mailing list or completing online consultation forms.

  2. anonymous non-personal information about how you use Vissi Aesthetics website

  3. “cookie” based information that makes your use of our Website easier by recording your preferences so that when you return to our Website the “cookie” re-loads that information into your web browser.

Personal information collection could be from the below options

  • register on our website

  • place an order

  • subscribe to our mailing list

  • complete a survey from a Vissi Aesthetics platform (including but not limited to social media and website)

  • respond to a promotional offer

When subscribing to the Vissi Aesthetics mailing list you will need to provide personal information so an account can be accurately established, all of which can be managed by you

When a social media account is linked to your Vissi Aesthetics account, you are allowing the social media platform to share your personal information.

The personal information that you provide is required to receive information or a service from our website and or mailing list.

This information is used to provide the services you have requested

Personal information that may be collected is

  • name

  • address

  • email address

  • contact number

  • social media handles

  • past and present medical history

  • emergency contact person

  • credit card details

    • these details are securely stored on the Get Timley booking system

    • these details are not visible to Vissi Aesthetics

    • the card details will only be charged in accordance with payment of completion of service or the Cancellation Policy 

Policies and Procedures are in place regarding your securely stored personal information regarding unauthorised access, loss, alteration, disclosure or use.

You may received emails and SMS information about appointments, products purchased, in addition to Vissi Aesthetics news and information about products, services, education or promotional offers.

You are able to stop receiving notifications from us by selecting unsubscribe or opt-out instruction at the bottom of each email or SMS.

Your information may be released in accordance to comply with the law, enforce our subscription agreements, website policies and terms and conditions.

If you believe that your personal information has been misused please contact us in writing to the below details and we will attempt to resolve the matter urgently.

Company: Vissi Aesthetics

Owner: Elyce Silcox

Contact Information: hell0@vissiaesthetics.com / 0417 747 258

If you are not satisfied with the outcome of your complaint you may refer the matter to the Office of the Australian Information Commissioner (OAIC). Telephone: 1300 363 992

enquiries@oaic.gov.au / https://www.oaic.gov.au/privacy/privacy-complaints